سياسة الاستبدال والاسترجاع

Made-to-order abayas *Due to the nature of made-to-order abayas, we design them according to the size chart shown on the website and tailor them according to the customer's requirements and request. These products are not exchangeable or refundable except in case of an error in the order or sizes, and this error is caused by the store (note that any increase or decrease in sizes less than 1 inch is not considered as it is common in tailoring). *You must contact the store within 48 hours of receiving the order.* Errors that occur ... receiving a product completely different from the order can be returned immediately, and the customer decides whether to receive the correct product or get a full refund. Receiving a product with sizes larger than 1 inch will be returned and adjusted, or the costs of adjustment will be transferred to the customer. Receiving a product with sizes less than 1 inch will be returned, and the customer decides whether to receive the product in the correct size or get a full refund. Receiving the product with a quantity error will only have the quantity adjusted and the abaya will not be fully re-tailored. For a product with a manufacturing defect, the customer must provide clear photos to the store within 48 hours. If the product arrives with something different from the order and can be adjusted, it will be adjusted only and the amount will not be refunded. If the error is from the customer, the customer bears the costs of adjustment and shipping. *Notes written in the order must be communicated with us so we can inform you if it is possible to implement them or not.* No modifications can be made more than 3 hours after completing the order. Ready-made abayas *Return Policy: 1- The product must be in its original condition and unused, with complete packaging and box. 2- The customer bears the replacement fee of 30 riyals, and if the product is defective or has an error, Lilasiel bears all costs. 3- The amount paid for shipping fees and cash on delivery fees goes to the shipping company and cannot be refunded. 4- After the policy is issued by Lilasiel, the customer must deliver the product to the nearest branch of the shipping company. 5- Replacement is only available once, and the order cannot be returned after replacement. 6- Products that cannot be exchanged (niqab, hijab, khimar, abaya dresses). 7- You can add any product that suits you with the replacement request. 8- For international replacement, the customer bears all shipping costs, and in case of defects or errors, the customer will be compensated. Return Policy: 1- The product must be in its original condition and unused, with complete packaging and box. 2- The customer bears the return fee of 30 riyals, and if the product is defective or has an error, Lilasiel bears all costs. 3- The amount paid for shipping fees and cash on delivery fees goes to the shipping company and cannot be refunded. 4- After the policy is issued by Lilasiel, the customer must deliver the product to the nearest branch of the shipping company. 5- Products that cannot be returned (niqab, hijab, khimar, abaya dresses). 6- For international returns, the customer bears all shipping costs, and in case of defects or errors, the customer will be compensated.